Frequently asked questions
What products does STOK offer?

STOK offers a wide range of stylish, durable, and functional bags designed for everyday use, travel, work, and special occasions.
Do you sell online?

Yes, all our products are available for purchase through our official website. You can browse, select, and order easily online.
Do you deliver across India?

Yes, we currently deliver to all major cities and towns across India.
How long does delivery take?

Orders are usually processed within 1–2 working days and delivered within 4–8 business days, depending on your location.
How can I track my order?

Once your order is shipped, you will receive a tracking link via SMS or email to monitor your delivery status.
What payment methods do you accept?

We accept UPI, debit cards, credit cards, net banking, and other secure online payment options.
What is your return and replacement policy?

• If you receive a damaged or defective product, please share clear photos/videos within 48 hours of delivery.
• For any other reason, you may request a return within 7 days of receiving the product.
• Products must be unused, with original packaging and tags intact.
How do I request a return or replacement?

You can contact our support team through email or WhatsApp with your order details and proof (if applicable). Our team will guide you through the process.
Do you offer customization?

Customization is available only for bulk orders. Individual orders are not eligible for customization.
How can I place a bulk order?

For bulk orders and customization requests, please contact us via email or phone. Our team will assist you with pricing and timelines.
Are your products covered under warranty?

Our products go through strict quality checks. While we do not offer a formal warranty, we ensure support in case of manufacturing defects
Can I cancel my order after placing it?

Orders can be cancelled only before they are shipped. Once dispatched, cancellation is not possible.
Is Cash on Delivery (COD) available?

Yes, COD is available.
How can I contact STOK?

You can reach us via:
• 📧 Email: stokindia.online@gmail.com
• 📞 Phone/WhatsApp: +91 9643909834
• 📩 Instagram: @stok_india
Are your products authentic?

Yes, all STOK products are 100% original and designed exclusively by our brand.