At STOK, we aim to deliver your orders safely and on time. This Shipping Policy explains how orders are processed, shipped, and delivered.
By placing an order with us, you agree to the terms mentioned below.
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1. Order Processing Time
• All orders are processed within 1–3 business days after confirmation.
• Orders placed on weekends or public holidays will be processed on the next working day.
• During sales, festive seasons, or high-demand periods, processing times may be slightly longer.
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2. Shipping Locations
• We currently ship across India.
• International shipping is not available at this time (unless mentioned otherwise).
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3. Delivery Timeline
• Standard delivery usually takes 3–7 business days after dispatch.
• Delivery timelines may vary based on:
• Location
• Courier partner
• Weather conditions
• Local restrictions
STOK is not responsible for delays caused by courier companies or unforeseen circumstances.
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4. Shipping Charges
• Shipping charges, if applicable, will be clearly displayed at checkout.
• We may offer free shipping on selected orders, promotions, or minimum purchase values.
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5. Order Tracking
• Once your order is shipped, you will receive a tracking number via SMS/Email/WhatsApp.
• You can use this number to track your shipment on the courier partner’s website.
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6. Address & Delivery Issues
Please ensure that your shipping address and contact details are accurate.
STOK is not responsible for:
• Delays due to incorrect address
• Failed delivery attempts
• Packages returned due to incomplete information
Re-shipping charges may apply in such cases.
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7. Undelivered or Returned Packages
If an order is returned to us due to:
• Incorrect address
• Customer unavailability
• Refusal to accept delivery
We may process a refund after deducting shipping and handling charges.
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8. Damaged or Missing Packages
If your package is:
Damaged on Arrival
• Report within 48 hours of delivery
• Share clear photos/videos of the package and product
Missing Items
• Contact us within 48 hours of delivery
We will investigate and resolve the issue as quickly as possible.
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9. Split Shipments
In rare cases, your order may be shipped in multiple packages. You will be notified if this happens.
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10. Bulk & Custom Orders
• Processing time for bulk/custom orders may vary.
• Estimated timelines will be shared separately before confirmation.
• Such orders are shipped only after full payment.
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11. Changes to Shipping Policy
STOK reserves the right to update this policy at any time. Changes will be posted on this page.
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12. Contact Us
For shipping-related queries, please contact:
Email: stokindia.online@gmail.com
Phone: +919643909834
Location: India
