Privacy Policy

At STOK, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or purchase from us.

By using our website and services, you agree to the terms of this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

a. Personal Information

When you place an order or contact us, we may collect:

• Name

• Phone number

• Email address

• Shipping and billing address

• Payment details (processed securely via third-party gateways)

b. Non-Personal Information

We may collect:

• IP address

• Browser type

• Device information

• Website usage data

• Cookies and tracking data

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2. How We Use Your Information

We use your information to:

• Process and deliver your orders

• Communicate order updates

• Provide customer support

• Improve our website and services

• Send promotional offers (only if you opt in)

• Prevent fraud and misuse

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3. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your data only with:

• Payment gateways

• Courier and delivery partners

• IT and website service providers

• Legal authorities (if required by law)

All partners are required to protect your data.

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4. Payment Security

• All payments are processed through secure and trusted third-party gateways.

• STOK does not store your card, UPI, or banking details.

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5. Cookies & Tracking Technologies

We use cookies to:

• Improve website functionality

• Remember your preferences

• Analyze website traffic

You can control cookies through your browser settings.

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6. Data Protection & Security

We implement reasonable security measures to protect your data, including:

• Secure servers

• Encrypted transactions

• Limited access to sensitive information

However, no online system is 100% secure, and we cannot guarantee absolute security.

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7. Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your data (subject to legal requirements)

• Withdraw marketing consent at any time

To exercise these rights, contact us using the details below.

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8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their policies separately.

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9. Children’s Privacy

STOK does not knowingly collect personal information from children under 18. If such data is found, it will be deleted immediately.

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10. Data Retention

We retain personal information only for as long as necessary to:

• Complete orders

• Meet legal obligations

• Resolve disputes

• Enforce agreements

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11. Changes to This Policy