At STOK, we strive to provide high-quality products and a smooth shopping experience. This Return & Refund Policy explains the terms under which returns, exchanges, and refunds are accepted.
By purchasing from STOK, you agree to the policy stated below.
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1. Eligibility for Returns
We accept returns under the following conditions:
• Return requests must be made within 7 days of delivery.
• Products must be:
• Unused
• Unwashed
• In original condition
• With original tags and packaging
• Proof of purchase is required.
Returns that do not meet these conditions may be rejected.
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2. Damaged or Defective Products
If you receive a damaged, defective, or incorrect product:
• Report the issue within 48 hours of delivery.
• Share clear photos/videos of the product and packaging.
• Email or WhatsApp us with your order details.
Once verified, we will offer a replacement or refund at no additional cost.
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3. Non-Returnable Items
The following items are not eligible for return or refund:
• Customized products
• Bulk orders
• Products purchased during clearance or final sale (if mentioned)
• Used or damaged products (not due to our error)
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4. Return Process
To initiate a return:
1. Contact our support team within 7 days of delivery.
2. Share your order ID and reason for return.
3. Wait for return approval and instructions.
4. Pack the product securely and ship as advised.
Do not send products without prior approval.
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5. Return Shipping
• If the return is due to our error (wrong/damaged product), we will bear the return shipping cost.
• For all other returns, shipping charges must be borne by the customer.
• Original shipping fees are non-refundable.
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6. Exchanges
• Exchanges are subject to product availability.
• If the requested product is unavailable, a refund will be processed instead.
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7. Refunds
Once we receive and inspect the returned product:
• Approved refunds will be processed within 7–10 working days.
• Refunds will be issued to the original payment method.
• Processing time may vary depending on your bank/payment provider.
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8. Cancellation Policy
Order Cancellation
• Orders can be cancelled only before dispatch.
• Once shipped, orders cannot be cancelled.
Refund for Cancelled Orders
• Approved cancellations will be refunded within 5–7 working days.
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9. Late or Missing Refunds
If you haven’t received your refund:
1. Check your bank account again.
2. Contact your payment provider.
3. If still unresolved, contact us.
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10. Refusal of Service
STOK reserves the right to refuse returns or refunds in cases of:
• Repeated misuse of policies
• Fraudulent claims
• Policy violations
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11. Policy Updates
We may update this policy from time to time. Changes will be posted on this page.
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12. Contact Us
For return and refund-related queries, please contact:
Email: stokindia.online@gmail.com
Phone: +919643909834
Location: India
