Welcome to STOK. These Terms of Service (“Terms”) govern your use of our website and services. By accessing or purchasing from STOK, you agree to be bound by these Terms. Please read them carefully.
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1. About Us
STOK is a lifestyle brand specializing in premium bags and accessories. We operate in India and serve customers nationwide through our website and digital platforms.
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2. Acceptance of Terms
By accessing our website, placing an order, or using our services, you agree to comply with these Terms. If you do not agree, please do not use our services.
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3. Eligibility
To use our services, you must:
• Be at least 18 years old, or
• Have permission from a parent/guardian
You agree to provide accurate and complete information while placing orders.
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4. Products & Services
• We strive to display accurate product descriptions, images, and pricing.
• Colors and appearances may slightly vary due to screen settings.
• All products are subject to availability.
• We reserve the right to modify or discontinue any product without prior notice.
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5. Pricing & Payments
• All prices are listed in INR (₹) and inclusive of applicable taxes unless stated otherwise.
• Payment must be completed at checkout through our authorized payment partners.
• STOK is not responsible for payment gateway failures or delays.
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6. Shipping & Delivery
• Orders are processed within the stated timeline mentioned on the website.
• Delivery timelines may vary depending on location and courier partners.
• Delays due to unforeseen circumstances are not under our control.
• Shipping charges, if applicable, will be shown at checkout.
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7. Returns, Refunds & Exchanges
Damaged Products
• Customers must report damaged items within 48 hours of delivery.
• Clear images/videos must be provided as proof.
Returns
• Returns are accepted within 7 days of delivery for eligible products.
• Products must be unused, unwashed, and in original packaging.
Customised & Bulk Orders
• Customized products are non-returnable and non-refundable.
• Customisation is available only on bulk orders.
• For bulk orders, customers must contact us via email or phone.
Refunds
• Approved refunds will be processed to the original payment method within 7–10 working days.
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8. Intellectual Property
All content on this website, including logos, designs, images, text, and graphics, belongs to STOK and is protected by copyright laws.
You may not:
• Copy
• Reproduce
• Distribute
• Use our content for commercial purposes
without prior written permission.
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9. User Conduct
You agree not to:
• Use our website for illegal activities
• Submit false information
• Attempt to damage or hack our systems
• Violate any applicable laws
We reserve the right to block users who violate these terms.
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10. Privacy Policy
Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to our data practices.
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11. Limitation of Liability
STOK shall not be liable for:
• Indirect or incidental damages
• Loss of data or profits
• Delays caused by external factors
Our maximum liability is limited to the value of the purchased product.
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12. Indemnification
You agree to indemnify and hold STOK harmless from any claims, damages, or expenses arising from your misuse of our services.
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13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices.
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14. Termination of Service
We reserve the right to suspend or terminate access to our services without prior notice if these Terms are violated.
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15. Changes to Terms
STOK may update these Terms from time to time. Changes will be posted on this page. Continued use of our website implies acceptance of the revised Terms.
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16. Governing Law
These Terms are governed by the laws of India. Any disputes shall be subject to the jurisdiction of Indian courts.
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17. Contact Information
For any questions, support, or bulk orders, please contact:
Email: stokindia.online@gmail.com
Phone: +919643909834
Location: India
